CERTIFICATE II IN BUSINESS (BSB20107)

This course is an entry level course designed to introduce students to the world of study without feeling overwhelmed.  This course is designed for those who perform a range of mainly routine tasks using limited practical skills  and fundamental operational knowledge, working under direct supervision.  It is designed for the new user to technology or for those who have been out of the workplace for a significant period of time and wish to refresh their general knowledge.

This course is offered by part time classes, distance education or blended delivery.

To achieve this qualification you must successfully complete all 12 units of competency comprising 1 core unit and 11 elective units chosen by the college.  This course also contains mandatory work placement to ensure that they theory is supported by real world experience.

Core Units:

BSBOHS201A Participate in OHS processes

Elective Units:

BSBCUS201A Deliver a service to customers

BSBCMN201A Communicate in the workplace

BSBCMN301A Process customer complaints

BSBITU201A Produce simple word processed documents

BSBITU202A Create and use spreadsheets

BSBITU203A Communicate electronically

BSBWOR204A Use business technology

BSBWOR202A Organise and  complete daily work activities

BSBWOR203A Work effectively with others

BSBINM201A Process and maintain workplace information

BSBINM202A Handle mail